Privacy Policy for GetThatBoat.com

1. Introduction

Welcome to GetThatBoat.com , operated by (“GetThatBoat,” “**we**,” “**us**,” or “**our**”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our yacht and boat rental marketplace. By accessing or using the Platform, you consent to the practices described in this policy.

2. Information We Collect

A. Information You Provide Directly

- Account Details: Name, email, phone number, profile photo, and password.

- Booking Information: Travel dates, payment details (credit card, PayPal), and special requests.

- Listing Information** (Boat Owners): Vessel details, licenses, insurance documents, and pricing.

- Communications: Messages with other users, customer support inquiries, and feedback.

B. Information Collected Automatically

- Usage Data: IP address, browser type, device ID, pages visited, and booking history.

- Cookies & Tracking Technologies: We use cookies, pixels, and analytics tools (e.g., Google Analytics) to improve user experience and personalize content.

C. Information from Third Parties

- Payment Processors: Transaction confirmations from Stripe, PayPal, or UAE-based gateways.

- Social Media: Data from linked accounts (e.g., Facebook, Google).

3. How We Use Your Information

We use your personal information to:

- Facilitate yacht bookings, payments, and owner-renter communication.

- Verify identities and comply with UAE maritime laws.

- Improve Platform functionality and user experience.

- Send service updates, promotional offers, and marketing communications (you can opt out anytime).

- Prevent fraud, enforce our Terms, and protect user safety.

4. How We Share Your Information

We only share data in the following circumstances:

- With Boat Owners/Renters: To complete bookings (e.g., sharing contact details post-booking).

- Service Providers: Payment processors, IT support and marketing agencies.

- Legal Compliance: Disclose data if required by UAE authorities or to protect our rights.

- Business Transfers: In mergers, acquisitions, or asset sales (users will be notified).

5. International Data Transfers

Data may be transferred to and processed in countries outside the UAE (e.g., payment processors in the EU/US). We ensure safeguards, such as contractual clauses, are in place to protect your information.

6. Data Security

We implement industry-standard measures to protect your data:

- Encryption: SSL/TLS for data transmission.

- Access Controls: Restricted access to personal information.

- Regular Audits: Security assessments to prevent breaches.

7. Your Rights & Choices

- Access/Update Data: Edit your profile or request corrections via your account settings.

- Delete Account: Submit a request to customer.support@getthatboat.com.

- Opt Out of Marketing: Unsubscribe via email links or adjust notification preferences.

- Cookies: Manage settings through your browser.

8. Children’s Privacy

The Platform is not intended for users under 18. We do not knowingly collect data from minors.

9. Data Retention

We retain your information only as long as necessary to:

- Fulfill bookings and legal obligations.

- Resolve disputes or enforce agreements.

10. Third-Party Links

The Platform may link to external sites (e.g., marinas, event planners). We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Us

For questions, requests, or complaints about your privacy:

- Customer Support: customer.support@getthatboat.com

- General Inquiries: contact@getthatboat.com

- WhatsApp: +971 55 902 0111

For disputes, UAE law and Dubai courts will govern.

By using GetThatBoat.com, you acknowledge you have read and agree to this Privacy Policy.

Need Help? Visit our FAQ or contact customer.support@getthatboat.com.

Cancellation & Refund Policy for GetThatBoat.com

Last Updated: 31.07.2025

1. Cancellation by Renter

Full Refund: Cancellations made within 48 hours of booking (if the booking date is more than 14 days away) are eligible for a full refund, minus any non-refundable Service Fees.

Partial Refund:

· 50% refund if cancelled 7 or more days before the rental date.

· No refund if cancelled less than 7 days before the rental date, unless otherwise specified in the Boat Owner’s policy.

Processing Time: Approved refunds will be processed within 5–7 business days and credited to the original payment method.

2. Cancellation by Boat Owner

· If the Boat Owner cancels a confirmed booking, the Renter will receive a full refund, including Service Fees.

· The Boat Owner may incur penalties, such as demotion in search results or compensation to the Renter, as determined by GetThatBoat.

3. No-Show or Late Arrival

· No refunds will be issued for no-shows or late arrivals that reduce the rental period.

4. Weather or Safety-Related Cancellations

· If GetThatBoat or the Boat Owner cancels due to unsafe conditions (e.g., severe weather), Renters will receive a full refund or the option to reschedule.

5. Refund Processing

· Refunds are typically processed within 5–7 business days after approval but may take longer depending on the payment provider.

· Contact customer.support@getthatboat.com for delays or issues.

6. Disputes

· Unresolved disputes may be escalated to UAE courts under the Governing Law clause of our Terms.

By using GetThatBoat.com, you agree to this policy. For questions, contact us via:

Email: customer.support@getthatboat.com

WhatsApp: +971 55 902 0111

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